How a warranty claim works
What the warranty covers
- Manufacturing or factory defects reported after receiving the product.
- A product that doesn't work as described upon arrival — inspect it at delivery and let us know right away.
Not covered: buyer's remorse (all sales are final), damage from misuse, drops, water exposure beyond what's specified, unauthorized modification, or normal wear — including battery capacity loss over time.
Cancellations
You may request to cancel your order only before it has shipped or been handed off to our fulfillment partner. Once shipped, the order can no longer be cancelled and is subject to the Final Sale policy above.
Approved cancellations are subject to a 45% administrative fee to cover payment processing and order handling; the remaining balance is refunded to your original payment method.
Send cancellation requests to support@novanesthq.com with your order number. See the full policy in our Terms and Conditions.
Before disputing a charge
If something is wrong with your order, contact us at support@novanesthq.com before opening a chargeback or dispute. Almost every case is resolved within one business day, and covered defects are handled under the manufacturer's warranty.
Ready to get started?
Send us your order number and we'll take care of the rest.