Support

Talk to a real person.

Questions about an order, a warranty claim, or one of our electric scooters or dirt bikes — we reply within one business day.

Send us a message

Include your order number if your question is about a purchase — it speeds things up.

Prefer email? Write to us at support@novanesthq.com — same inbox, same people.
Warranty claim Factory defect? Send us your order number and photos — we'll help you start a claim under the manufacturer's warranty. See how it works.