NovaNest ("we") operates novanesthq.com. This Privacy Policy explains how we collect, use and protect your information when you visit our site and make purchases.
1. Information We Collect
When you place an order or interact with our site, we may collect:
- Name, email, shipping address and phone number — when you check out, contact us, or sign up for updates
- Payment information: entered directly on Stripe's own payment page — our system never receives or stores your card details.
- Order details (number, items, amount) in our order management platform, Shopify
- The message you write in our contact form
- The site's code includes the Meta Pixel (Facebook/Instagram) to measure and show ads, but it is currently disabled — it does not load or send data until a consent mechanism is in place
- Your cart is first saved in your own browser's storage (not on our servers), so it persists between visits; the name, address and phone number you enter at checkout are kept there only for that browsing session. When you continue to payment, that cart and shipping information is sent to our server to create your order.
2. How We Use Your Information
- To process and deliver your orders
- To communicate with you about your purchases
- To improve our site and the customer experience
- To comply with legal obligations
3. Sharing Your Information
We don't sell your personal data. We only share information with trusted third parties necessary to run our business, including:
- Stripe — payment processing
- Shopify — order management and fulfillment (receives name, email and shipping address)
- Telegram — when configured, contact form messages and newsletter signups are relayed to our team via Telegram rather than saved in a database on our end
- Meta (Facebook/Instagram) — advertising Pixel, present in the code but disabled until a consent mechanism exists (see Cookies below)
4. Cookies
The site does not currently have a cookie banner or any mechanism to request or record your consent. Because of that, the Meta Pixel (Facebook/Instagram) included in the site's code is disabled and does not load or send data. It will only be re-enabled if NovaNest approves and implements a consent mechanism.
5. Data Retention
We keep your personal data for as long as needed to fulfill orders, meet legal requirements and resolve disputes.
6. Your Rights
Depending on your location, you may have the right to access, correct or delete your personal data. To exercise these rights, contact us at support@novanesthq.com.
7. Security
We implement industry-standard security measures to protect your information. All payment transactions are SSL-encrypted and processed by Stripe.
8. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
10. Contact
If you have questions about this Privacy Policy, contact us at support@novanesthq.com or through our contact page.